Business Analytics Advisor, C&CE Workforce Management - Evernorth - Remote

Cigna Healthcare is dedicated to improving the health and vitality of those they serve. They are seeking a Business Analytics Advisor to provide high-quality analytics and insights for the Workforce Management team, enhancing operational decision-making and performance management across multiple lines of business.

Responsibilities:

• Leverage data to answer business questions by identifying data needs, extracting data from relevant sources, and performing detailed analysis
• Use technical expertise (e.g., SQL, Python, PySpark) and analytical tools to explore operational data, identify trends, drivers, and outliers, and explain performance outcomes
• Support testing and monitoring efforts by defining metrics, tracking performance indicators, and identifying emerging issues
• Design, build, and maintain standardized reports and dashboards that support C&CE operational reviews and decision-making
• Enable self-service analytics by creating clear, well-structured reporting solutions using business intelligence tools including novel AI technologies
• Continuously enhance existing reports to improve clarity, usability, performance, and insight generation
• Ensure data accuracy, consistency, and reliability through validation, reconciliation, and quality checks
• Develop and maintain documentation for datasets, metrics, and reporting logic to support transparency and reuse
• Partner with data engineering and platform teams to improve data availability, structure, and scalability
• Respond to ad hoc analytical requests while identifying opportunities to standardize or automate recurring analyses
• Build repeatable queries, scripts, and datasets to reduce manual effort and improve turnaround time
• Support ongoing operational performance management through KPI tracking and recurring analytics deliverables
• Partner closely with cross functional stakeholder groups to align analytics outputs with business needs
• Communicate insights clearly through written summaries, visuals, and verbal explanations tailored to operational audiences
• Provide guidance and analytical expertise on recurring data questions and reporting challenges

Requirements:

• Bachelor's degree in analytics, statistics, mathematics, economics, computer science, business, or a related field
• Two years of relevant experience in data analytics, reporting, or business intelligence roles
• Advanced proficiency in SQL, including complex joins, subqueries, and performance optimization
• Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI)
• Strong analytical and problem-solving skills with the ability to explain complex data clearly
• Excellent written and verbal communication skills
• Experience in workforce management for prior authorization, customer service, or client service analytics
• Proficiency in scripting or analytical language such as Python, PySpark
• Experience working with large or enterprise scale data platforms (e.g., Teradata, Oracle, SQL Server, Databricks)
• Familiarity with Agile delivery models and work management tools (e.g., Jira)
• Healthcare, insurance, or PBM industry experience