Bilingual Retail Customer Success Manager (Spanish/English)

First Insight, Inc. is a company focused on providing consumer intelligence through AI to help brands and retailers make informed decisions. They are seeking a Bilingual Retail Customer Success Manager who will act as a strategic advisor to clients, managing a portfolio across Latin America and the United States and ensuring they derive maximum value from the company's offerings.

Responsibilities:

• Own assigned enterprise accounts as the primary relationship lead — understanding your customers' business deeply enough to anticipate their needs
• Build trusted relationships across customer organizations — with merchants, planners, designers, buyers, and the executive stakeholders
• Lead Quarterly Business Reviews that connect First Insight's consumer intelligence to real business outcomes — margin, sell-through, assortment decisions, and pricing confidence
• Guide customers on methodology, best practices, and how to interpret and apply consumer intelligence across the product-to-market lifecycle
• Deliver training and workshops that build platform fluency — tailored to the buyer, the planner, the designer, or the merchant team you're sitting in front of
• Stay ahead of new product capabilities and introduce them in ways that are relevant and actionable
• Partner with Sales and senior leadership on renewals, upsells, new pilots, and onboarding
• Bring the voice of the customer back into the organization — translating what you hear in the field into product feedback and go-to-market insight

Requirements:

• Bachelor's degree in Business, Retail Merchandising & Planning, Business Analytics, or a related field
• 3+ years of hands-on experience in retail or brand — as a buyer, merchandiser, planner, designer, or in a role deeply connected to the product-to-market path. You understand how product decisions get made, where they go wrong, and what the stakes are
• Fluency in retail KPIs — sell-through, margin, assortment breadth, price elasticity, inventory turn — and the ability to connect First Insight's consumer intelligence to those outcomes in a customer conversation
• Bilingual — full professional fluency in both English and Spanish required
• Account management, customer success, or client-facing experience a plus — SaaS or technology background welcome but not required
• Strong business acumen and the ability to engage at all levels of a customer organization — from the merchant floor to the C-suite
• Outstanding communication and listening skills — written, verbal, and presentation
• Highly organized and proactive; able to manage multiple accounts with a high degree of personal accountability
• Based in the United States; East Coast or Central time zone preferred. Must be authorized to work in the United States
• Remote position – Willingness to travel up to 40% for customer engagements and onsite visits
• Direct experience as a buyer, merchandise planner, product designer, or category manager at a retailer or brand
• Exposure to AI-powered analytics, consumer intelligence, or predictive decision tools
• Change management experience — helping teams move from instinct-driven to data-driven decision-making
• Project management experience; PMP a plus
• Experience working with or within Latin American retail or brand markets