Scaled Customer Success Manager

Notion is the collaborative AI workspace where teams and agents think together. The Scaled Customer Success Manager will manage a large portfolio of customers, onboard and expand the customer base, and serve as a product ambassador to enhance customer workflows and drive adoption of Notion.

Responsibilities:

• Manage a large portfolio of customers in AMER
• Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs
• Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption
• Work cross functionally with sales partners to ensure strong adoption of Notion
• Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion
• Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion
• Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success
• Inform and influence our overall growth strategy

Requirements:

• 3+ years experience at a fast growing software company
• You have a track record of success in your current Customer Success or Account Management role
• Experience of managing a large volume of accounts
• Strong intrinsic motivation to be a top performer and contribute to a team
• You have a growth mindset and thrive in the building stage of a nascent team
• You're motivated by seeing others succeed and grow when you partner with them
• You're highly adaptable, easily acclimating to a rapidly changing business and industry
• You love getting to know new people and helping them solve their business problems
• You don't need to be an AI expert, but you're curious and willing to adopt AI tools to work smarter and deliver better results
• You've built Customer Success playbooks or processes
• You have experience in scaled program management, or building campaigns in Outreach
• You have experience using Notion
• You are curious about data and insights, and have used Salesforce and Gainsight before
• You've been a first or early hire at a fast growing start up before
• You've got strong technical chops