Customer Success Manager – Renewals

Role Overview

• Support renewal execution across assigned contracts and customer accounts
• Coordinate with distributors to initiate and track renewal proposals
• Ensure renewal documentation is prepared, organized, and communicated effectively
• Track renewal status and provide visibility into renewal progress and outcomes
• Support low-touch and distributor-led contract motions
• Assist Strategic and Regional CSMs with renewal coordination and execution
• Maintain accurate renewal tracking in internal systems

Requirements

• Bachelor's degree or equivalent relevant work experience.
• Legal authorization to work in Canada.
• The ability to travel 10-20% of the time
• 3+ years of experience supporting renewals, contracts, or sales operations
• Experience working with CRM tools (Salesforce, Gainsight)
• Ability to manage multiple workflows and stakeholders
• Work experience in the manufacturing or automation industry

Benefits

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program