Technical Project Manager

Clearwater is a company focused on providing Managed Cloud and Managed Security Services. They are seeking a Technical Project Manager to oversee project delivery, manage client engagements, and ensure successful outcomes through effective planning and communication.

Responsibilities:

• Develop and maintain project plans, including resource allocation, timelines, and budgets
• Identify and report on risks to project schedule, budget, and quality of deliverables
• Track and report on progress relative to plan for SOC engagements
• Initiate projects and coordinate delivery of service engagements, including planning and leading internal transition calls and client kick-off calls, building projects in PSA, and ensuring plans are agreeable to client
• Develop and follow a project-close process to ensure data integrity and accuracy of reporting
• Proactively escalate potential client satisfaction issues, internal operational issues, and SOC team issues to senior leadership
• Regularly update projects in PSA, including status, milestone dates and knows issues and risks
• Collaborate with the Consulting organization to optimize client satisfaction of share clients and ensure bi-directional communication is occurring regarding engagements
• Support the development, communication, and presentation of SOC and Cloud metrics
• Serve as a main point of contact for clients, consultants, and contractors to help coordinate and manage SOC engagements
• Perform other duties within the scope of the role as assigned

Requirements:

• Minimum 5 years experience as a Technical Project Manager, focused on cybersecurity and cloud environments
• Experience working with senior management and well-versed in the practices and demands of progressive and evolving Service organizations
• Bachelor's degree in Business, Computer Science, Information Technology, Cybersecurity or related field
• Strong understanding of healthcare regulations, including HIPAA, HITRUST, and other compliance standards
• Strong knowledge of Microsoft Azure Cloud and Managed Security Services
• Ability to analyze and solve problems, perform complex tasks, prioritize multiple projects and follow through
• Ability to make sound decisions in potentially time-sensitive and pressure situations
• Ability to embrace Clearwater's CLEAR core values (Commitment to Client Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, Respect & Transparency)
• Excellent written and oral communication skills required
• Requires the ability to use a personal computer for extended periods of time
• Hands-on experience with ServiceNow is a plus
• MBA degree in the above fields is preferred
• PMP or related Project Management certification is a plus