Principal Product Manager

WebPT is a leading provider of electronic medical records and billing solutions designed to empower healthcare providers with cutting-edge technology. They are seeking a visionary Principal Product Manager with deep front-end Revenue Cycle Management expertise to define and execute product strategies that align with the company's business objectives.

Responsibilities:

• Define, drive, and represent the product strategy for RCM initiatives — from patient scheduling, registration, insurance verification, eligibility checking, and prior authorization through financial reporting and analytics— collaborating with stakeholders to ensure alignment with business goals, market needs, and customer expectations
• Form external partnerships which accelerate the strategy of the WebPT RCM platform ecosystem
• Lead cross-functional collaboration to drive the execution of strategic RCM initiatives, working closely with peer product leaders in a matrixed environment to align priorities, share insights, and ensure cohesive product development
• Partner across engineering, UX, marketing, sales, and customer success teams to deliver high-quality products that reduce administrative burden, improve clean claim rates, and solve real-world patient access challenges
• Drive market research and competitive analysis within the front-end RCM landscape to identify trends, opportunities, and areas for differentiation
• Develop detailed business case presentations which are data driven and fiscally grounded, with clear success metrics tied to front-end revenue cycle performance such as eligibility accuracy, authorization approval rates, and point-of-service collections
• Clearly communicate RCM product vision and strategy effectively to top-level executives, stakeholders, and team members
• Drive education and adoption of a culture of innovation and continuous improvement by championing best practices in product management and front-end RCM operations

Requirements:

• Bachelor's degree in Computer Science, Business, Healthcare, or a related field — or equivalent practical experience
• 7+ years of product management experience, with at least 3 years in a senior role focused on Revenue Cycle Management
• Proven success in driving product strategy and execution within healthcare technology, with a strong emphasis on patient access and RCM workflows
• Strong understanding of revenue cycle processes including point-of-service collections
• Strong understanding of EMR systems, healthcare interoperability, and APIs as they relate to patient access and pre-service workflows
• Excellent leadership, communication, and stakeholder management skills
• Flexibility with a proven track record of organizing and launching cross-enterprise workstreams
• Analytical mindset with expertise in leveraging data to inform product decisions, particularly around front-end RCM KPIs such as denial prevention, eligibility match rates, and authorization turnaround times
• Experience leading cross-functional teams and driving alignment across multiple stakeholders
• Ability to thrive in a fast-paced, dynamic environment with a focus on execution and results
• Experience working with eligibility and benefits data standards (e.g., EDI 270/271, HL7, FHIR) and payer connectivity solutions
• Familiarity with prior authorization standards and initiatives (e.g., CMS prior auth rules, Da Vinci Project, PARDD)
• Familiarity with regulatory bodies and compliance requirements (e.g., CMS, ONC, HIPAA)
• Familiarity with AI-driven technologies applied to front-end RCM, such as automated eligibility verification, intelligent scheduling, or prior authorization automation
• Strong background in user research and data analytics, with experience analyzing RCM performance metrics and reporting