Customer Service Representative

Loman AI is transforming how restaurants handle phone calls with an AI-powered voice platform. The part-time Customer Service Representative will support restaurant operators by providing timely assistance and ensuring a seamless experience with Loman AI's technology.

Responsibilities:

• Provide timely, friendly, and professional support to Loman AI customers via Slack, Zendesk, and email
• Troubleshoot and escalate technical issues to the engineering team when needed
• Guide customers through setup, configuration, and common workflow
• Track, document, and resolve customer inquiries with accuracy
• Maintain a high level of product knowledge to act as a trusted advisor to customers
• Identify recurring issues and collaborate with product and engineering to improve the platform
• Assist with onboarding new restaurant partners when required
• Contribute to building out our knowledge base and support documentation

Requirements:

• 1+ year of customer service, technical support, or help desk experience
• Strong written and verbal communication skills
• Proficiency with Slack and Zendesk (or similar support tools)
• Comfort with technology and troubleshooting software
• Ability to work independently during evenings and weekends with minimal supervision
• Highly organized with strong attention to detail
• Positive, empathetic, and customer-first mindset
• Experience in restaurant operations or restaurant technology
• Familiarity with POS systems like Toast, Square, Clover, or Aloha
• Prior SaaS support experience