Regional Manager, Customer Success (D&I - APJ)

Planet is a global company that designs and operates the largest constellation of imaging satellites in history. They are seeking an experienced Regional Manager for Customer Success in the Defence and Intelligence sector to lead a team of Customer Success Managers in the Asia Region, focusing on customer relationships, value, and satisfaction.

Responsibilities:

• Customer relationships and outcomes
• Customer value and satisfaction in the region
• Renewals and Expansion
• Team development

Requirements:

• 10-15 years of customer facing experience (preferably in Customer Success or equivalent ie account management, consulting) including strong examples of customer/client relationship building and collaborative problem solving
• Firm grounding in defence industries which could include sales, business development, programme and project management
• Experience of intelligence collection ideally space based or geospatial ISR
• Experience of intelligence analysis and dissemination
• Direct management experience
• Exceptional customer communication, negotiation, and presentation skills
• Experience driving value, expansion, and renewals with customers
• Works well across distributed and cross-functional teams; strong ability to lead and influence others
• Excellent verbal and written communication skills in both English and an Asian language
• Deep experience of Asian defence organizations
• Strong background in geopolitical understanding
• A proven transformational leader
• Experience of intelligence collection and analysis, including Intelligence, Surveillance and Reconnaissance (ISR), Collection Planning and Collection Management
• Likely a NATO Rank OF2 or senior
• GIS or remote sensing background
• Has operated at the equivalent of NATO Rank OF2 or ideally more senior
• Strong examples of customer/client relationship building and collaborative problem