Insight AssuranceRemote
Customer Success Manager (CSM) - Macedonia
United States of America
Full Time
3 hours ago
Visa Sponsor
Key skills
Compliance frameworksSaaS products and servicesCompliance automation softwareSOC ExaminationsISO CertificationsPCIHIPAAGDPRCRM softwareSalesforceHubSpotBilingual EnglishSaaSCRMCommunicationCustomer SuccessAccount ManagementSales
About this role
Insight Assurance is a global audit firm focused on transforming how organizations achieve cybersecurity and compliance. The Customer Success Manager will build and maintain strong relationships with clients, ensuring their satisfaction with services and helping them achieve their business and compliance goals.
Responsibilities:
- Serve as the primary point of contact for clients and develop strong relationships with key stakeholders
- Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice
- Conduct regular check-ins with clients to help them get ready for their compliance audit engagements
- Be able to identify needs for additional services
- Work closely with internal teams to ensure the timely delivery of services to clients
- Proactively identify and address client concerns and issues, and develop solutions to improve their experience
- Ensure clients are satisfied with our services, and identify opportunities for upselling
Requirements:
- Bachelor's degree
- 3+ years of experience in a client-facing role, such as customer success, account management, or sales
- Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry
- Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment
- Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally
- Excellent problem-solving skills, with the ability to identify and address client concerns and issues
- Ability to manage many clients and projects simultaneously
- Experience working with SaaS products and services is a plus
- Experience working with a compliance automation software solution is a plus
- Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus
- Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred
- Bilingual in English