Remote Customer Service Representative

Transworld Systems Inc. is seeking ambitious and self-motivated individuals for the role of Remote Customer Service Representative. The role involves assisting customers with inquiries, ensuring accurate documentation, and adhering to regulations while providing exceptional service.

Responsibilities:

• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Requirements:

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties
• Effective call handling skills and high levels of professionalism are required
• A strong focus on exemplary shift attendance is required
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications
• A High School graduate/ equivalent is required
• Broadband internet connection (No DSL, or Dial Up) is required
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) is required
• Speed Test Results: 25 mbps download, 20 mbps upload is required
• One to two years' experience working in a call center environment is preferred