Key skills
Communication
About this role
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives as a Bilingual Customer Service Representative, supporting patients and healthcare professionals in a dynamic, remote environment.
Responsibilities:
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
- Initiate payment plans for patients for outstanding balances
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program
Requirements:
- High School Diploma or GED equivalent
- Bilingual English and Spanish
- 1 year or more customer service experience
- Ability to work and learn in a fast-paced environment
- Professionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
- Attention to detail and focused
- Perform successfully in a team environment
- Excellent organizational skills
- Proficiency navigating multiple computer screens and applications
- Alpha-Numeric data entry proficiency
- Excellent communication skills
- Energetic, passionate customer service
- Seek solutions to challenging patient billing issues
- 1 year or more call center experience
- 1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
- 1 year or more patient billing