Assist in managing client calendars, scheduling appointments, and coordinating meetings in both English and Mandarin.
Serve as a liaison between clients and their Mandarin-speaking patients/providers, ensuring clear communication and understanding.
Translate important documents, emails, and communications from English to Mandarin and vice versa, maintaining accuracy and cultural relevance.
Provide administrative support, including data entry, record-keeping, and report generation, ensuring attention to detail and confidentiality.
Assist with customer service inquiries, addressing questions or concerns in a timely and professional manner in both languages.
Collaborate effectively with the team to maintain consistent communication and high-quality service delivery.

Bilingual fluency in English and Mandarin (written and spoken) is required.
Proven experience as a Virtual Assistant or in a similar administrative role.
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Excellent interpersonal and communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Familiarity with healthcare terminology is a plus.
Ability to work independently and adapt to changing priorities and workloads.
Strong attention to detail and commitment to client confidentiality.

Mandarin Bilingual – Virtual Assistant

Key skills