Manager, Key Account Sales, Retail & E-Commerce

Brother USA is seeking a Manager for Key Account Sales in the Retail & E-Commerce sectors. This role involves managing sales for a defined group of customers, maintaining relationships, driving sales through inventory management, and collaborating with marketing teams to execute division strategies.

Responsibilities:

• Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans
• Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind
• Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more
• Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans
• Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more
• Coordinate/support special projects for the Sales teams and customers, as governed by the greatest needs at the time, including, but not limited to: Drive cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock
• Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, & product availability
• Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise
• Complete monthly reports, provide competitive updates, and escalate issues to management
• Attend and actively participate in meetings with manager, team, division, and others as scheduled
• Stay up to date on current market trends and business applications

Requirements:

• Minimum 7 years Experience managing sales accounts, with an emphasis on driving sales results
• Building rapport in a customer/client-facing role
• Intermediate Microsoft Office (Word, Outlook, PowerPoint, Excel)
• Demonstrated ability to increase sales and close on accounts
• Ability to plan and orchestrate events/projects through time management, organization, and follow-up
• Ability to collaborate and build strong relationships with internal stakeholders and external clients
• Ability to diagnose customer issues & problem-solve for solutions
• Communication skills (verbal/written/interpersonal)
• Ability to craft and deliver professional presentations to all levels of an organization
• Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field
• Minimum 4 years Professional experience in a related industry or in learning new products/technology quickly
• Basic Understanding of the 'computer peripheral' area (e.g. Printer/Fax/MFC products and solutions)
• Basic Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce)