Client Success Manager (Mid-Market)

HUNGRY is revolutionizing workplace dining with a commitment to hospitality and quality. The Client Success Manager will focus on strengthening client relationships, driving revenue growth, and ensuring long-term customer satisfaction through strategic account management and collaboration with internal teams.

Responsibilities:

• Own and manage a portfolio of client accounts driving retention, renewals, and expansion opportunities
• Conduct regular business reviews and engagement meetings with client decision-makers, including C-Level executives, to align on goals and identify opportunities for growth
• Develop strategic account plans to increase client adoption, expand services (e.g. adding new service days, new products, new markets), and maximize revenue
• Partner with Sales on upselling/cross-selling strategies and negotiate contract renewals to secure long term commitments
• Monitor account health, track satisfaction metrics, and proactively address churn risks through tailored success plans
• Collaborate with Partnerships and Operations to ensure flawless delivery, high client satisfaction, and strong program performance
• Provide insights and feedback from clients to internal teams to improve product offerings, service delivery, and customer experience
• Serve as a trusted client advocate while balancing HUNGRY’s business objectives for a win-win partnership

Requirements:

• 3-5 years in account management, client success, or sales roles with a strong track record of renewals and upselling
• Proven ability to drive revenue growth and client retention by identifying opportunities, negotiating effectively, and managing a broad and diverse book of business
• Strong business acumen with experience conducting executive-level business reviews
• Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
• Highly organized and detail-oriented, with the ability to manage multiple clients and priorities simultaneously
• Self-starter who thrives in a fast-paced and entrepreneurial environment
• Collaborative team player who works effectively across departments
• Willingness to travel within assigned territories up to 15% of the time, as needed for client meetings
• Bachelor's Degree