Customer Solution Adoption Expert - Product Success Team

SAP is a global leader in business application software, and they are seeking a Customer Solution Adoption Expert to join their Product Success team. The role involves collaborating with stakeholders to design and implement solutions that enhance customer experience with SAP CX Solutions, ensuring alignment with enterprise architecture standards and best practices.

Responsibilities:

• Define visions and processes at selecting the right tools and technologies, of this having our customer at the center and with a suite and AI first mindset
• Collaborate with business stakeholders to understand requirements and translate them into technical solutions
• Design end-to-end architecture for business applications adoption
• Evaluate current solutions and identify areas for improvement or modernization
• Ensure solutions are aligned with enterprise architecture standards and best practices
• Provide technical leadership and guidance to implementation teams
• Create architectural documentation including diagrams, data flows, and integration points
• Support project planning, estimation, and risk management activities
• Ensure compliance with security, data privacy, and regulatory requirements
• Stay current with emerging technologies and trends in business applications
• Drive adoption of our solution portfolio
• Manage critical situations and collaborate with stakeholders strategically to mitigate situations that impact the success of our customers
• Stay informed about our latest solution developments by understanding our roadmaps and gaining detailed knowledge of new capabilities and help to maintain a product backlog that represent the most customer needs
• Create best practices for sharing knowledge with system integrators to enable scalability