Drive hands-on customer adoption through Product workshops/clinics, and guided onboarding efforts to increase repeat usage of Vena Copilot
Identify and resolve real-world adoption blockers (accuracy gaps, UX friction, data/model issues) and partner with Product and Engineering to surface structured, actionable feedback from customers
Validate product improvements with customers and ensure issues are fully closed-loop
Work closely with Marketing to build customer proof points, case studies, and referenceable AI success stories
Enable Sales, Customer Success, and Partners with adoption playbooks and best practices
Track and analyze usage patterns to proactively intervene where adoption stalls
Help define what “successful AI usage” looks like across different customer segments
Contribute to improving trust and perceived accuracy of Vena Copilot through real usage

2–5 years experience in Customer Success, Solutions Consulting, Product Ops, or similar
Strong customer-facing skills (training, facilitation, troubleshooting)
Ability to diagnose problems (not just report them) and drive resolution
Comfortable working in ambiguous, fast-evolving product environments
Strong communication skills, able to simplify complex concepts into practical workflows
Data-driven mindset – able to track usage, identify patterns, and act on insights
Experience with Excel-based workflows or FP&A tools is a strong asset; Vena knowledge is strongly preferred
Ability to work cross-functionally with Product, Engineering, and GTM teams
Bias for action and ownership – operates with urgency and accountability
Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies
Experience working with AI/ML-powered products preferred
Familiarity with analytics, reporting, or planning workflows preferred
Exposure to SaaS adoption or product-led growth environments preferred

Product Adoption Lead

Key skills