Disaster Relief Customer Service Agent

Senture, LLC provides inbound and outbound premium customer care call support to various federal, state, and commercial accounts. The Disaster Relief Customer Service Agent will provide exceptional customer service support to individuals impacted by catastrophic weather, utilizing various web-based systems to address customer inquiries.

Responsibilities:

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction
• Document each customers inquiry information into a database
• Verify customers information, making corrections and updates as needed
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible
• Follow-up with callers as necessary
• Use statistical contact center data to make improvements to performance
• Outbound calling for surveying to obtain client specific information
• Shift and Schedule adherence

Requirements:

• High School Diploma or GED
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Ability to sit for extended periods of time
• Ability to successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test
• Must be able to obtain and maintain required clearance level
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
• Must be able to meet the minimum internet speed requirements for specific program
• Hotspots, satellite and wireless internet service is NOT allowed for this role