Staff Product Manager - Food Access & Benefits

Foodsmart is the leading Foodcare platform in the U.S., focused on delivering nutrition-driven healthcare. They are seeking a Staff Product Manager to own and scale their Food Access & Benefits platform, responsible for managing complex food programs and health benefits management while ensuring operational scalability and client satisfaction.

Responsibilities:

• Own the roadmap for the Food Access & Benefits pod end-to-end — from discovery through launch and iteration — across food access programs, health benefits administration, and new service lines
• Have the skills and capabilities to (quickly) become an expert in the Food & Food Benefits ecosystem through research, interviews and building relationships with thought leaders
• Translate complex operational workflows and multi-party requirements into scalable, well-defined product capabilities — building for repeatability rather than one-off implementation
• Design and advocate for the member experience – turning something that can often times feel logistically burdensome into a moments of delight
• Partner with Engineering, Partnerships, and Operations to define the systems architecture that allows Foodsmart to configure, launch, and manage benefits programs at scale across diverse client types
• Balance the urgency of client-driven timelines with the discipline of building platform capabilities that compound over time
• Design and own the product systems that configure, launch, and manage benefits programs for members and clients
• Build the tools and workflows that Client Success, Partnerships, and Clinical Operations rely on to run food access and benefits programs
• Partner with product marketing and commercial teams to shape go-to-market for new services
• Set the strategy for the Food Access & Benefits pod with full autonomy, while maintaining tight alignment with the CPO and cross-functional leadership
• Advocate for operational scalability and configurability across all product decisions — building Foodsmart's capacity to offer more services to more clients with less implementation overhead
• Influence adjacent pods and platform architecture to ensure food access and benefits capabilities are embedded appropriately in the broader member journey
• Contribute to cross-pod planning and portfolio prioritization, bringing the service line and operational lens into broader roadmap discussions

Requirements:

• 7+ years of product management experience, with meaningful time spent in B2B or B2B2C environments where you owned operationally complex product areas
• A track record of launching new products or service lines end-to-end — not just iterating on existing features, but standing up net-new capabilities in complex operational environments
• Direct experience working alongside Implementation, Operations, or Client Success teams to build products that real operational users depend on
• Experience building and launching products in close partnership with commercial and go-to-market teams — including enablement, rollout planning, and post-launch iteration
• Experience in AI-enabled product development processes and tools
• Operationally fluent — you understand how complex, multi-party service programs actually run, and you build products that make them more reliable and scalable, not just more feature-rich
• A structured problem-solver who brings PM rigor to operationally heavy domains — you document requirements clearly and manage dependencies explicitly
• Comfortable with ambiguity in new service areas — you can define the problem space, identify what you don't know, and make progress with incomplete information
• A trusted partner to operational and commercial stakeholders — you earn credibility by understanding their world deeply and delivering solutions that actually reduce their burden
• Data-driven with strong execution instincts — you know when to move fast and when to slow down and validate, and you use metrics to tell the difference
• Collaborative and low-ego: you build strong relationships across a complex stakeholder landscape and know when to lead versus when to align
• A passion for addressing the chronic challenges associated with providing low income populations with proper food access and nutrition programs
• Experience with benefits management platforms, employer health benefits, or government health program operations
• Exposure to food retail, food ordering, or supply chain partnerships in a digital health or consumer health context