Lead Product Manager, Enabling Platforms

Humana Inc. is a leading U.S. healthcare company seeking a Lead Product Manager to drive initiatives that unify and leverage patient and consumer interaction data across marketing channels. This role involves coordinating product delivery, managing project lifecycles, and ensuring effective communication across teams to enhance patient journeys and marketing impact.

Responsibilities:

• Coordinate end-to-end product delivery across multiple workstreams, ensuring alignment between product management, marketing execution, data, and channel teams
• Lead end-to-end project lifecycle for interaction history platforms (planning, execution, monitoring, and closure)
• Define workflows for capturing structured and unstructured engagement data
• Monitor KPIs such as engagement, response times, and service quality
• Track milestones, dependencies, and delivery risks; proactively surface blockers and facilitate resolution
• Facilitate cross-functional working sessions, stand-ups, and program reviews; drive accountability
• Serve as the connective link between product teams and enablement partners to ensure downstream execution
• Monitor adoption and utilization metrics post-launch; identify gaps and coordinate remediation efforts
• Document and communicate product decisions, trade-offs, and rationale in structured formats
• Develop artifacts that reinforce the 'why' behind product strategy
• Prepare briefing materials, decision memos, and executive-ready summaries
• Facilitate alignment sessions to ensure shared understanding of product direction
• Manage program plans, RAID logs, roadmaps, and delivery trackers
• Build and maintain centralized documentation repositories and standards
• Translate complex program information into clear communication for stakeholders and leadership
• Develop templates, frameworks, and playbooks to improve delivery consistency and speed

Requirements:

• 6+ years of Product Management experience, with platform or data-heavy products
• Experience capturing, unifying and leveraging interaction data across multiple channels
• Experience in healthcare, health tech, or regulated industries
• Proven ability to manage multiple concurrent workstreams in a matrixed environment
• Strong written and verbal communication skills
• Experience creating and maintaining program documentation and communication artifacts
• Strong facilitation and stakeholder management skills
• Proficiency with tools such as Jira, Confluence, Smartsheet, Microsoft Teams, SharePoint
• Ability to work cross-functionally across marketing, data, technology, and channel teams
• Bachelor's degree in Business Administration, Communications, Healthcare Administration, Information Systems, or related field
• Experience in health insurance or healthcare technology
• Familiarity with Agile, SAFe, or Scrum frameworks
• PMP, PMI-ACP, or equivalent certification
• Experience supporting product launches and go-to-market coordination
• Exposure to marketing operations, data analytics, or digital channel management
• Experience building executive-level communications and reporting
• Knowledge of Humana's business segments and product portfolio (internal candidates preferred)