Business Support Technician

Title: Windows Hello for Business Support Technician

Address: Remote

Duration: 06 + months Contract and Extendable

Position Overview: We are seeking a Windows Hello for Business Support Technician to support our organization's rollout of Windows Hello for Business. This role combines technical expertise with strong soft skills to guide business users through implementation and resolve issues.

Key Responsibilities:

• Provide frontline technical support for Windows Hello for Business enrollment and troubleshooting
• Walk business users through setup processes and best practices
• Diagnose and resolve authentication and device-related issues
• Develop and maintain support documentation and FAQs
• Gather feedback from users to identify training or process improvement opportunities

Required Qualifications:

• Strong technical troubleshooting skills with Windows environments
• Excellent soft skills: patience, empathy, and clear communication
• Deep understanding of Windows Hello for Business functionality and requirements
• Experience supporting end users through technology transitions
• Remote-capable position

Nice to Have:

• Help desk or technical support background
• Experience with biometric authentication systems