IT Field Service Support

Job Title:             IT Field Service Support

Location:             Batavia NY 14020

Mode :                  Contract (6-12+ Months Possible extension)

·         Ability to travel to remote locations

·         Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.

·         Will be available on call support during weekends/ holidays as per request.

Job Description:

·         You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

·         Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

·         Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

·         Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.