Customer Service Representative

Endurance Warranty Services, LLC is a company that invests in its employees’ growth and development. They are seeking Remote Customer Service Representatives to facilitate inbound calls, update customer account details, and ensure a positive customer experience.

Responsibilities:

• Handle high volume of inbound calls from customers and direct them to the proper departments if applicable
• Work closely with other departments to ensure a positive customer experience
• Strong problem-solving skills to quickly identify the root cause of customer issues and resolve when necessary
• Help explain contract details
• Manage existing customer relationships that give our customers peace of mind and worry-free driving
• Process payments and set up payment arrangements to resolve customer accounts
• Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management

Requirements:

• Excellent customer service, communication, and listening skills
• Can work in a fast-paced environment, under pressure, and with other employees
• General computer and typing skills
• Available for immediate full-time work
• Passion for customer service and quality work
• Must be focused and reliable
• Ability to prioritize, organize and multitask
• High School diploma or GED required
• The candidate(s) offered this position will be required to submit to a background investigation
• Bilingual (Spanish/English) is a plus