Engagement Manager

Scale AI is a company focused on developing reliable AI systems for critical decision-making. They are seeking an Engagement Manager to own customer relationships, manage ongoing projects, and ensure the delivery of Scale's products and services. The role involves coordinating with cross-functional teams to drive project execution and enhance customer satisfaction.

Responsibilities:

• Own end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
• Manage customer communication, action items, and follow-ups across multiple concurrent projects
• Monitor delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions
• Review, track and improve operational performances and be obsessed with continuous improvement
• Partner cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers