Business Analyst | Philippines

Peak Support is dedicated to providing exceptional service to clients and a positive work environment for team members. They are seeking a highly skilled Business Analyst to conduct process analysis, create dashboards, and present business cases to enhance operational efficiency.

Responsibilities:

• Conduct business process analysis and document requirements to improve efficiency and effectiveness
• Create insightful dashboards to visualize key performance indicators (KPIs) and metrics
• Present compelling business cases supported by data analysis and insights
• Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation
• Employ Power Query and Power Pivot to manipulate and analyze data effectively
• Ensure fluency in English to facilitate clear communication and documentation
• Apply basic understanding of database theories and tables for data integration and reporting

Requirements:

• Good communication skills
• Proficiency in MS Excel and MS PowerPoint
• Experience with Power Query and Power Pivot
• Experience in creating interactive reports and dashboards using Power BI
• Basic understanding of database theories and tables
• Experience in scheduling and forecasting
• Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments
• Knowledge of Zendesk Report Creation, including MAQLs
• Familiarity with MS PowerApps and MS Power Automate
• Ability to solve complex business problems using analytical models
• Previous experience in business analytics within the BPO industry