Customer Service Advisor Trainee - Remote US - $37-61K

Military Spouse Jobs is partnering with Travelers Insurance to offer a Customer Service Advisor Trainee position. The role involves handling inbound calls, assisting customers with policy inquiries, and providing technical support while fostering professional relationships.

Responsibilities:

• Learns how to answer questions regarding policies, coverages and premiums; assumes ownership for thorough follow up on all contacts
• Learns how to deliver first call resolution to make it easy for the customer
• Learns how to respond to customer/agent requests for quotes or changes to existing policies
• Learns how to review cancellations and reinstatements and makes appropriate decisions to resolve with guidance
• Learn how to ensure current and complete documentation of all account notes
• Upon completion of training, this role will:
• Assist customers with simple intent calls
• Accurately enter and update policy information into the various processing systems and handle phone inquiries
• Develop and foster Agent/Company Relationships
• Perform research and initiate changes/corrections to customer’s policies according to established procedures and sound business judgment
• Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge
• Perform other duties as assigned

Requirements:

• High school diploma or GED required
• Resident Property and Casualty or Personal Lines Insurance License preferred
• A Bachelor's degree from an accredited four-year college or university is a plus
• Prior insurance and/or call center experience preferred
• Previous customer service experience preferred
• High energy and motivation to follow up and take ownership
• Flexibility and ability to work under pressure
• Excellent communication, organization, and interpersonal skills
• Willingness and ability to learn new functions within the Customer Solutions Center