Lead Domain Engineering Specialist

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. As a Lead Domain Engineering Specialist, you will drive successful onboarding, adoption, and long-term value for customers using Veeam Data Cloud solutions across Microsoft 365, Entra ID, Salesforce, and Azure.

Responsibilities:

• Lead the onboarding and adoption of Veeam Data Cloud workloads for customers across multiple geographies and levels of complexity
• Serve as a technical product expert for Veeam SaaS solutions, supporting customers and internal teams as needed
• Monitor customer health by analyzing telemetry and usage data, proactively identifying risks and escalating when necessary
• Collaborate with post-sales, product, and cross-functional teams to improve customer outcomes and experiences
• Align Veeam solutions to customer business objectives and use cases to maximize value realization
• Provide structured feedback to Product Management on feature gaps and limitations impacting adoption and growth
• Develop and maintain internal documentation and contribute to continuous process improvement

Requirements:

• 10+ years of experience in technical success, customer success, or a related post-sales discipline
• Strong expertise in Microsoft 365 environments, cloud platforms, and hyperscale technologies
• Demonstrated ability to analyze customer success metrics, usage trends, and growth indicators
• Excellent communication skills with a customer-focused, empathetic approach to problem-solving
• Experience collaborating with cross-functional and global teams
• Adaptability in a fast-paced, evolving role and environment
• General knowledge of supporting infrastructure such as servers, storage, and networking
• Experience using ServiceNow and Salesforce in a customer-facing environment
• Bilingual fluency in English and Spanish
• Prior experience supporting SaaS products and enterprise customers globally
• Interest in driving product adoption, customer advocacy, and scalable success programs
• Comfort working remotely, with up to 20% travel