Customer Service Representative / Benefits Customer Service Representative

Diverse Lynx is seeking a dedicated and customer-focused Customer Service Representative to support healthcare service coordination. This role involves scheduling medical and dental appointments, assisting with health assessments, and addressing customer inquiries while maintaining sensitivity toward military culture.

Responsibilities:

• Schedule medical and dental services based on customer availability and contract guidelines
• Handle inbound and outbound customer interactions related to appointment scheduling and fulfillment
• Assist with health assessment processing and referral follow-ups
• Respond to inquiries related to healthcare services, education, and resources
• Identify potential behavioral health concerns and follow appropriate protocols
• Maintain awareness of service levels and queue status to meet performance standards
• Ensure timely resolution of customer issues with professionalism and empathy

Requirements:

• High School Diploma or GED
• Minimum 1 year of customer service experience
• Intermediate computer skills, including Microsoft Office
• Strong verbal and written communication skills
• Excellent interpersonal and professional etiquette
• Ability to build positive relationships with customers, providers, and internal teams
• Strong analytical skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced contact center environment
• Effective time management and prioritization skills
• Ability to adapt to changing workflows and processes
• Strong problem-solving skills and decision-making ability
• Commitment to maintaining high service standards and adhering to company protocols
• Experience in a healthcare call center environment
• Familiarity with healthcare systems or scheduling platforms (e.g., web portals)
• National Career Readiness Certificate
• Knowledge of healthcare-related software and applications