Product Manager, Legal Pro Services

Rocket Lawyer is the largest and most widely used online legal service platform in the world, seeking an exceptional product manager to build a marketplace for on-demand legal services. The role involves connecting legal professionals with customers, managing workflows, and ensuring successful product delivery to revolutionize the legal industry.

Responsibilities:

• Build the product to deliver a marketplace for on-demand legal services, connecting legal pros with potential customers
• Own the end-to-end delivery of Legal Pro fulfillment systems, working closely with stakeholders, customers, and delivery teams
• Define KPIs to measure the success of the product, conduct product discovery, and produce detailed requirements
• Ensure timely release of the product to meet planned delivery dates
• Coordinate cross-functional delivery teams and track changes to delivery dates and potential risks
• Instrument the product with events to capture metrics and monitor KPIs

Requirements:

• At least five years of experience as a Product Manager
• Proven track record of scaling SLA-timeframe driven fulfillment systems for products or services associated with a known brand
• Ability to collaborate effectively with business leaders, engineers, UX designers, operational specialists, partners, and customer-facing product managers
• Ability to answer questions using data-driven insights and by representing the needs of the customers, Pros, and the business
• Demonstrated drive and passion about the mission to make the law simple and affordable for all
• Ability to deliver high-quality technical products that meet the needs of business stakeholders
• Expertise in defining and prioritizing both functional and non-functional requirements
• Ability to represent ideas visually using user flows, wireframes, and presentations
• Adept at agile product delivery and thorough documentation
• Skilled at breaking projects down into tickets and refining with engineering teams
• Ability to coordinate cross-functional delivery teams and track changes to delivery dates
• Skilled at providing updates to stakeholders succinctly covering product releases, sprint commitments, risks, blockers, and due dates
• Ability to instrument products with events to capture metrics and monitor KPIs
• Ability to propose products, features, and optimizations based on data-driven insights
• Experience in developing successful relationships with third-party partners
• Ability to work effectively with engineers to design systems that avoid technical debt
• Accountability and ownership mindset
• Humble and always learning, validating hypotheses
• Empathy towards customers and business stakeholders
• Bias for action and proactive in moving things forward
• Desire to become an expert in the product area and create an advantage through various means
• Passion for making the world a better place
• Ability to set a positive and celebratory atmosphere in the workplace
• Desire to join a fun and passionate team