Cerner Technical Consultant - Remote / Telecommute

• Responsible for providing AMS support, incident management, operational support, and functional expertise for Cerner healthcare systems in large healthcare environments while ensuring SLA and KPI-based service delivery.

Requirement/Must Have:

• Experience performing AMS support for large healthcare organizations.
• Experience with SLA and KPI-based delivery models.
• Experience with ITIL and SCRUM-based operations and project delivery.
• Strong functional knowledge across Cerner modules and healthcare workflows.
• Experience in delivery roles supporting large US healthcare environments.

Experience:

• Experience supporting Cerner Registration and ADT modules.
• Experience with Charge Services and Patient Accounting modules.
• Experience supporting clinical modules including FirstNet, CareAware, and Nursing.
• Experience with ancillary systems such as PathNet, RadNet, and Pharmacy modules.
• Experience with Cerner Core Security including access, roles, and audits.
• Experience with ITIL Incident, Problem, Change, and Request Management processes.
• Experience handling P1 and P2 incidents and leading root cause analysis activities.
• Experience with SLA and SLO tracking and operational reporting.
• Experience with knowledge management and incident trend reduction initiatives.
• Experience supporting on-call and after-hours operational coverage models.

Responsibilities:

• Provide AMS operational and project support for Cerner healthcare applications.
• Support incident resolution, service requests, and operational troubleshooting activities.
• Manage and resolve P1 and P2 incidents while coordinating root cause analysis activities.
• Track and report SLA and KPI performance metrics.
• Support ITIL-based Incident, Problem, Change, and Request Management processes.
• Prepare and present root cause analysis documentation and operational reports.
• Support knowledge management initiatives and incident trend reduction activities.
• Manage user access, security roles, and audit-related activities within Cerner systems.
• Collaborate with healthcare stakeholders and technical teams to ensure service quality and operational stability.
• Participate in on-call and after-hours support activities as required.

Should Have:

• Strong analytical and troubleshooting skills.
• Strong communication and stakeholder management abilities.
• Ability to work in high-pressure healthcare support environments.
• Strong understanding of healthcare operational workflows and compliance requirements.

Skills:

• Cerner AMS Support.
• Registration and ADT.
• Charge Services and Patient Accounting.
• FirstNet, CareAware, and Nursing modules.
• PathNet, RadNet, and Pharmacy systems.
• Cerner Core Security and audit management.
• ITIL v3/v4 processes.
• SCRUM operations and project delivery.
• Root Cause Analysis and Knowledge Management.
• SLA and KPI reporting.

Qualification And Education:

• Bachelor s degree in Information Technology, Healthcare Informatics, or related field preferred.