Technical Account Manager, West

Hightouch is an Agentic Marketing Platform that empowers marketing teams by leveraging customer data and AI. As a Technical Account Manager, you will oversee the customer journey for Fortune 5000 clients, ensuring they utilize the Hightouch platform effectively and efficiently while driving customer retention and expansion.

Responsibilities:

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level