Ramp Manager (Customer Success/Onboarding Manager)

Interopay Inc. is a payment services provider for mid-market companies, and they are seeking an experienced Ramp Manager to join their Ramp Team. The Ramp Manager will be responsible for onboarding and managing a portfolio of SME-level customers, ensuring customer success and satisfaction through effective use of their products and services.

Responsibilities:

• Guide new customers through the onboarding process and help them understand and adopt AP Automation
• Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer success
• Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
• Drive spend Ramp of new customers to ensure maximum customer ROI and stickiness
• Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
• Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
• Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
• Monitor customer usage and metrics, and provide guidance and recommendations for optimizing product usage
• Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
• Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services

Requirements:

• Bachelor's degree
• 5+ years of experience in customer success, account management, or a related field, preferably in a SaaS environment
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Demonstrated ability to manage complex customer relationships and drive customer success
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
• Knowledge of SaaS business models and industry trends
• Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk