Working with EcoOnline products and clients to deliver: Account mapping (understand the business and strategy)
Stakeholder identification and management requirements
Life cycle management (Onboarding, adoption, maintenance, development, renewal)
Deliver the optimum customer success management service – develop a shared roadmap and action plan to deliver greater value, extend the reach of key contacts and deliver growth revenues with Key Account organizations
Consult with and manage account stakeholders, to maximize service delivery performance in a consistent and sustainable way
Maintain strong market knowledge, including competitor and regulatory activity, to ensure threats and opportunities are quickly identified
Support line manager to deliver broader group related goals
Management of assigned Key Accounts, to include: Quarterly/Biannually client Review Meetings
Identification of upsell and Cross Sell opportunities
Support sales process, working closely with sales function to maximize NRR
Customer Escalations

2+ years of experience in similar role in a SaaS environment
Fluent Norwegian and English speaker
Strong Key Account Management experience within a SaaS business (2+ years)
Support in the Consultative solution selling experience, through understanding of needs and qualification of opportunities for revenue team
Highly competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM)
Excellent influencing abilities/people management skills
All experience and education considered
Proven track record in similar role
Proven ability to build and develop interpersonal relationships externally and internally

Customer Success Manager

Key skills