Customer Service Specialist

CRC is seeking a Customer Service Specialist who is passionate about delivering exceptional customer experiences. This role involves handling customer inquiries and providing solutions while maintaining service excellence and compliance with data security standards.

Responsibilities:

• Handle inbound and outbound calls, chats, and emails with professionalism and empathy
• Resolve customer inquiries and troubleshoot basic issues efficiently
• Process orders and credit card payments securely and accurately
• Follow up on orders and send timely updates to internal research teams
• Maintain clear, accurate records in internal systems
• Add and manage corporate users’ accounts as needed
• Ensure compliance with data security and confidentiality standards (especially with sensitive personal information)
• Consistently meet or exceed service level agreements (SLAs)

Requirements:

• High School diploma or GED
• Strong computer and multitasking skills
• Excellent written and verbal communication abilities
• Ability to manage deadlines and prioritize tasks effectively
• Experience in customer service, call center, or administrative support
• Background in background investigations or compliance-related work
• FCRA Certification (or willingness to obtain)