Key skills
Customer SuccessConsultingStrategic Account ManagementB2B SaaSEnterprise Account ManagementGlobal Account ManagementQBRsEBRsCRM toolsSalesforceGainsightGoSaaSCRMAccount ManagementSales
About this role
Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. The Global Customer Success Manager leads the post-sale experience for strategic global accounts, driving adoption, value realization, and retention while collaborating cross-functionally across regions and customer stakeholders.
Responsibilities:
- Owning the global post-sale customer journey (onboarding → adoption → retention)
- Leading QBRs / EBRs with executive stakeholders
- Building and executing outcome-based Success Plans
- Driving adoption and aligning to measurable KPIs
- Monitoring customer health and mitigating risks
- Partnering with Sales, Services, Support, and Product
- Elevating customer feedback into product and roadmap discussions
Requirements:
- 5–10 years in Customer Success, Consulting, or Strategic Account Management in B2B SaaS
- Experience managing enterprise/global accounts
- Proven experience leading QBRs / EBRs with executives
- Demonstrated ability to drive cross-functional alignment without authority
- Experience with CRM/CS tools (Salesforce, Gainsight)