Salesforce Business Analyst (Remote) TT

ICF is a global advisory and technology services provider, and they are seeking an experienced Business Analyst to lead requirements definition and facilitate Agile ceremonies. This role involves driving process improvements and guiding cross-functional teams through the delivery lifecycle.

Responsibilities:

• Lead requirements-gathering sessions to ensure timely and complete elicitation
• Write detailed user stories and acceptance criteria
• Ensure requirements meet the SMART standard (Specific, Measurable, Achievable, Relevant, Time-bound)
• Challenge business assumptions and facilitate clarification of requirements
• Document updates to business processes, workflows, and requirements
• Obtain approvals for user stories, User Acceptance Testing (UAT), and production deployments
• Participate in backlog grooming sessions to prepare items for estimation and sprint planning
• Work with the business team and Project Manager to prioritize the product backlog
• Assist in the development of the project roadmap, scheduling, and resource planning
• Act as the liaison between business stakeholders and the development team
• Provide direction to other analysts and delegate tasks when needed
• Collaborate with project and program teams to coordinate communications such as mass emails
• Work with team members to ensure commitments are delivered within each sprint cycle
• Support QA efforts by coordinating or participating in testing to reduce defects
• Deliver sprint review demonstrations and communicate release information to clients
• Research and address business inquiries in a timely manner
• Communicate progress, risks, and requirement changes to stakeholders
• Analyze and categorize client findings (defects, enhancements, new requirements)
• Prepare and maintain User Guides, SOPs, FAQs, and process documentation
• Create and update weekly project or program reports
• Generate change request (CR) notes and notify clients of released functionality
• Participate in Sprint Retrospectives and provide actionable feedback
• Assist the help desk by providing information to support case resolution
• Identify improvement opportunities and recommend solutions
• Mentor junior analysts and support their skill development
• Seek mentorship to support continued professional growth
• Take ownership of assigned work and consistently deliver high-quality results

Requirements:

• 3+ years of demonstrated experience in business analysis within an Agile environment
• 3+ years of proven ability to lead requirements sessions, mentor junior staff, and manage cross-team collaboration
• 2+ years of experience supporting Salesforce or similar CRM platforms
• Must be able to obtain and maintain a Public Trust clearance
• US Citizenship is required (required by the federal government for this position)
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply
• Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience)
• Certified ScrumMaster (CSM)
• Product Owner / Product Manager (POPM)
• SAFe Advanced Scrum Master (SASM)
• Salesforce Business Analyst Certification
• Salesforce System Administrator Certification
• Exceptional analytical, communication, and documentation skills
• Strong organizational abilities and proficiency in managing competing priorities