Senior Business Analyst

Bamboo Insurance is seeking an experienced Senior Business Analyst to join their team. In this role, you will lead the analysis of complex business processes and requirements across the homeowners product lifecycle, collaborating with Product Owners, stakeholders, and developers to implement solutions that align with the company's strategic needs.

Responsibilities:

• Lead requirements elicitation and facilitate working sessions with Product Owners, business stakeholders, and subject matter experts
• Analyze and document business requirements and processes at both the detailed and macro/strategic level, anticipating downstream impacts across coverages, rating, underwriting, and compliance
• Work closely with business stakeholders, subject matter experts and software developers to design and develop software solutions
• Collaborate with internal business stakeholders and subject matter experts to elicit business rules, identify, and implement process improvements, conduct root cause analysis, and perform system investigations
• Create thorough, well-structured requirements documents, workflows, process documentation, use cases, activity diagrams, and other business process modeling methods and tools, as applicable
• Manage projects and initiatives from start to finish, ensuring deliverables are met on time and within budget, with disciplined, attentive follow-up and full requirements traceability
• Serve as a subject matter expert on homeowners coverages, rating, compliance, and underwriting for cross-functional teams
• Mentor, train, and provide guidance to other Business Analysts, helping establish standards and best practices across the BA function
• Conduct quality assurance and user acceptance testing and ensure software solutions meet business requirements
• Develop and maintain technical documentation
• Stay up to date with industry trends and best practices
• Communicate effectively with cross-functional teams and stakeholders
• Provide technical subject matter expertise to detail out change orders and expanded scope
• Conduct system training for company users
• Performs other related duties as assigned

Requirements:

• Excellent interpersonal, written, and verbal communication skills
• Demonstrated ability to lead discussions and drive alignment with Product Owners, senior stakeholders, and cross-functional teams
• Ability to establish rapport, credibility, trust, and positive relationships with direct reports, stakeholders and team members, including those working remotely
• Ability to effectively plan, prioritize, and multi-task across multiple concurrent initiatives
• Exceptional attention to detail and a structured, logical approach to complex problems
• Excellent analytical and problem-solving skills
• Strong communication and presentation skills
• Ability to work independently and as part of a team
• Ability to mentor junior analysts and provide thought leadership on a macro level
• 5+ years of experience as a Business Analyst
• Bachelor's degree in business, insurance, computer science, information technology, or a related field
• 10+ years of Property & Casualty insurance experience, with extensive Homeowners background
• Deep working knowledge of the insurance product lifecycle, coverages, rating, underwriting, and compliance
• Knowledge of software development methodologies
• Experience with requirements gathering and documentation
• Proficient in project management tools such as Jira or Trello
• Guidewire experience (PolicyCenter, BillingCenter, and/or ClaimCenter)
• Master's degree in a related field
• Project Management or Product Owner experience
• 3+ years of Guidewire experience
• Experience mentoring or leading other Business Analysts
• Insurance designations (e.g., AINS, API, CPCU) a plus