Customer Service Agent (Remote)

Jerry is one of the fastest-growing fintech startups in the U.S., on a mission to help car owners save time and money. They are seeking a Customer Service Agent responsible for assisting customers with changes to their insurance policies and providing support with enthusiasm and care.

Responsibilities:

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Requirements:

• 2+ years of experience working in a call center environment
• Ability to multitask and manage multiple competing priorities
• Passionate about helping others