Senior Production Support and Technical Lead

Job Title: Site Reliability Engineer III (L3 Support Lead - Base24)

Location: Charlotte, NC

Duration: Contract - 12 months

Pay Range: $70.23/hr (W2)

Job ID: 373873

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Site Reliability Engineer III (L3 Support Lead) to join our dynamic team. The ideal candidate will have strong experience in Base24 on HP NonStop, ISO 8583, and ATM/POS transaction processing and a proven ability to lead L3 support operations, resolve production issues, and coordinate cross-functional delivery.

Responsibilities:

• Serve as L3 team lead and single point of contact for delivery coordination.


• Coordinate closely with L2 support, development, and testing teams.


• Oversee tracking, monitoring, and status reporting of activities and incidents.


• Lead resolution of production issues in Base24 ATM and POS environments.


• Mentor team members and promote operational excellence.

Required Skills & Qualifications:

• Minimum 8 years of experience with Base24.


• Hands-on expertise with Base24 on HP NonStop and ATM/POS transaction processing.


• Proficiency in TAL, COBOL, and C programming.


• Experience with TSS and GoldenGate.


• Knowledge of ISO 8583 and message structures such as NDC, STM, and PSTM.


• Strong communication and stakeholder coordination skills.

Preferred Skills:

• Knowledge of RMS.


• Familiarity with Agile and Waterfall methodologies.


• Experience with Python, Splunk, and Java/J2EE.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.


• Opportunities for growth with global clients.


• A supportive, inclusive culture that values innovation and people.


• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.