About this role
DoorDash is a technology and logistics company that empowers local economies. As a Merchant Success Manager, you will be responsible for the success, growth, and retention of a portfolio of non-restaurant merchants, acting as a trusted advisor to help them optimize their operations and drive revenue growth.
Responsibilities:
- Own merchant success and retention: Manage a large book (100+ accounts) of SMB merchants, driving engagement, satisfaction, and long-term retention
- Drive revenue growth: Identify and execute upsell opportunities through outbound phone and email outreach
- Act as a strategic advisor: Partner with merchants to understand their goals and recommend strategies that improve revenue, visibility, and operational performance
- Lead business reviews: Conduct regular check-ins and quarterly business reviews to assess performance, highlight opportunities, and align on next steps
- Navigate change with confidence: Adapt quickly to evolving categories, tools, and priorities while helping merchants do the same
- Use data to guide decisions: Analyze merchant performance and marketplace metrics to inform recommendations and measure impact
- Collaborate cross-functionally: Partner with internal teams to support product rollouts, test new strategies, and improve how we support merchants at scale