Licensed Customer Service Representative - Remote

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs and underwrites commercial insurance products. They are seeking Licensed Customer Service Representatives to provide support and service to existing customers in a remote call center environment.

Responsibilities:

• Delight our customers with superior customer service
• Service existing customers with endorsements, payments, policy changes, etc. including some that require underwriting authority
• Cancel and non-renew policies according to procedures
• Complete necessary documentation quickly and efficiently
• Follow and adhere to underwriting compliance and service standards while performing changes to in-force policies
• Expected to be on phones throughout the day handling inbound calls and outbound follow-up calls
• Conduct risk analysis and evaluate underwriting quality of applicants
• Evaluate details to appropriately match premium to underwriting exposure
• Meet all production goals
• Complete new business applications for existing customers as needed
• Performs other duties as assigned

Requirements:

• High school diploma or equivalent
• Active P&C or Personal Lines insurance license in your state of residence
• Prior experience working in a customer facing insurance service role
• Demonstrated success in a team environment
• Proficiency to multi-task, follow-through and follow-up
• Excellent communication skills, written and verbal
• Positive customer and quality focus
• Possess an upbeat and positive attitude
• Organized and detail oriented
• Proactive in problem solving
• Ability to perform critical thinking and reasoning
• Advanced computer skills
• Reliable high-speed internet
• Associate or bachelor's degree
• Prior underwriting experience
• Prior experience working on a hybrid/remote team
• Prior insurance sales experience