Remote Customer Service Representative

ACC Premiere is passionate about customer service, providing exceptional service experiences for consumers of well-known brands via various communication channels. They are seeking individuals for the role of Remote Customer Service Representative to handle customer inquiries, document interactions, and maintain a knowledge base of products and services.

Responsibilities:

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently

Requirements:

• Experience in retail, customer service, and/or data entry
• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of the evolving products and services
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Dedicated home office workspace, preferably a separate room with its own door
• Adequate space to set up the workstation
• Ability to hardwire internet (plug directly into your router)
• Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
• Agents are responsible for maintaining the workspace in a safe condition
• Personal disruptions are not allowed during scheduled hours and should not be audible in background noise
• Minimum of 2 years customer service experience in a call center environment
• Experience supporting brand products and services
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Minimum HS diploma, college preferred
• Experience with diagnosing and troubleshooting
• Has experience supporting consumer products and/or services