Product Manager, Europe

Railbookers Group is a travel company focused on creating unique vacation experiences. They are seeking an experienced Product Manager for Europe to oversee the development of vacation packages and manage supplier relationships while ensuring product success through collaboration and market analysis.

Responsibilities:

• Design and curate unique, authentic, and immersive travel products that reflect consumer demand but with points to differentiate our vacation packages from competitors
• Build and maintain relationships rail operators, local DMCs, tour operators, attraction providers, hoteliers, and other travel suppliers to ensure high-quality experiences for our customers across Europe
• Stay informed on travel trends, customer preferences, and competitive offerings. Use this data to enhance existing products and identify new opportunities
• Design and curate unique, authentic, and immersive experiences in partnership with our suppliers that speak to consumer but demand with points to differentiate our vacation packages from competitors
• Partner with marketing, sales, operations, and customer support teams to ensure seamless promotion, sales, and delivery of each vacation package
• Gather and analyze customer feedback on packages, hotels, activities, and sightseeing experiences. Use insights to continuously improve and refine product offerings
• Ensure smooth execution of tours and activities, working closely with operations and tech teams to manage logistics, scheduling, API functionality, and customer satisfaction
• Contribute to pricing strategies for products, balancing customer value with profitability and taking into account respective source markets
• Oversee the end-to-end process of launching new vacation packages including ensuring supporting technology and APIs are properly integrated, tested, and ready for deployment
• Identify operational risks related to hotels, activities, and sightseeing and proactively develop mitigation strategies
• Monitor and action business intelligence regarding product performance, including booking rates, customer satisfaction, and operational excellence thereby ensuring that experience standards are consistently met
• Suggest and commercially support the integration of APIs and other technology platforms that enable the sale, booking, and fulfillment of products and services
• Work with external vendors and internal engineering teams to ensure API functionality, resolve issues, and optimize the performance of third-party integrations

Requirements:

• 5+ years of experience in product management within the travel. Particular experience with suppliers, products, and customers in European rail vacations and destinations is essential
• Bachelor's degree in Business, Marketing, Tourism, or a related field. MBA or equivalent experience is a plus
• Strong understanding of the travel industry, including trends, customer behavior, and operational complexities of running cruises, tours, and activities
• Experience managing relationships with rail operators, tour operators, attractions, and regional service providers
• Familiarity with APIs, booking systems, and integrations with third-party platforms. Ability to work closely from a commercial standpoint with technical teams and vendors to ensure smooth functionality
• A deep commitment to understanding customer needs and delivering exceptional experiences
• Proven ability to manage projects from concept to launch, coordinating cross-functional teams and managing timelines effectively
• Strong analytical mindset with experience using data to drive product decisions and optimize performance
• Excellent written and verbal communication skills with the ability to clearly convey product vision and strategy to stakeholders, including technical and non-technical teams
• Ability to think creatively and develop unique travel experiences that delight customers
• Strong problem-solving skills, especially when addressing operational or technical challenges
• Passion for travel and exploration, with a genuine interest in delivering top-tier experiences for travelers
• Experience working in a travel company specializing in hotels, tours, attractions, and vacation packages
• Familiarity with travel booking systems, tour management software, and customer feedback tools
• Experience managing global or multi-regional travel products
• Experience with API management tools and platforms