BECU is a financial institution focused on serving its members and communities. The Sr Product Manager will play a pivotal role in shaping member onboarding experiences, ensuring seamless and secure journeys while collaborating with various teams to enhance engagement and retention.
Responsibilities:
- Drive Onboarding Product Execution: You’ll own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high-impact capabilities across login, authentication, and enrollment journeys
- Deliver Member-Centric Experiences: You’ll design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows that create seamless first impressions for members
- Translate Strategy into Action: You’ll partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes
- Collaborate Across Teams: You’ll work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints
- Leverage Technology & Integrations: You’ll guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions
- Use Data to Drive Decisions: You’ll define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement
- Champion the Voice of the Member: You’ll incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs
- Lead Cross-Functional Execution: You’ll align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities
- Manage Product Lifecycle: You’ll oversee the end-to-end product lifecycle—from ideation and research through design, development, launch, and optimization
- Optimize Performance & Outcomes: You’ll monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings
Requirements:
- Bachelor's degree or equivalent work experience in a technology, business, or related discipline required
- 7 years of experience in product management, product development, or platform-based product roles
- Experience working in an agile environment
- Previous experience overseeing all elements of the product development life cycle required
- Experience in managing highly effective cross-functional teams required
- Previous experience understanding and determining product strategies based on the voice of the customer required
- Experience managing and maintaining vendor relationships required
- Self-directed and able to proactively identify business and customer needs and opportunities, overcome barriers, influence, and formulate solutions with minimal supervision preferred
- Exceptional writing, editing, and presentation skills