Sr Product Manager – Onboarding & Access

BECU is a financial institution focused on serving its members and communities. The Sr Product Manager will play a pivotal role in shaping member onboarding experiences, ensuring seamless and secure journeys while collaborating with various teams to enhance engagement and retention.

Responsibilities:

• Drive Onboarding Product Execution: You’ll own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high-impact capabilities across login, authentication, and enrollment journeys
• Deliver Member-Centric Experiences: You’ll design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows that create seamless first impressions for members
• Translate Strategy into Action: You’ll partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes
• Collaborate Across Teams: You’ll work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints
• Leverage Technology & Integrations: You’ll guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions
• Use Data to Drive Decisions: You’ll define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement
• Champion the Voice of the Member: You’ll incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs
• Lead Cross-Functional Execution: You’ll align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities
• Manage Product Lifecycle: You’ll oversee the end-to-end product lifecycle—from ideation and research through design, development, launch, and optimization
• Optimize Performance & Outcomes: You’ll monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings

Requirements:

• Bachelor's degree or equivalent work experience in a technology, business, or related discipline required
• 7 years of experience in product management, product development, or platform-based product roles
• Experience working in an agile environment
• Previous experience overseeing all elements of the product development life cycle required
• Experience in managing highly effective cross-functional teams required
• Previous experience understanding and determining product strategies based on the voice of the customer required
• Experience managing and maintaining vendor relationships required
• Self-directed and able to proactively identify business and customer needs and opportunities, overcome barriers, influence, and formulate solutions with minimal supervision preferred
• Exceptional writing, editing, and presentation skills