Senior Business Process Engineer

Leidos is a leading company delivering innovative solutions through its talented workforce. They are seeking a Senior Business Process Engineer to enhance service quality and operational efficiency by leading process analysis and optimization efforts for the SEC ISS contract.

Responsibilities:

• Lead end-to-end analysis, design, and optimization of complex cross-functional business processes supporting SEC ISS services
• Assess current-state workflows, identify bottlenecks and control gaps, and implement improved future-state processes
• Translate business and operational requirements into implementable process designs, including workflow automation opportunities
• Align process improvements with SEC priorities, contract requirements, and enterprise service delivery objectives
• Establish and maintain ITIL-aligned process governance for incident, request, problem, change, and knowledge management
• Define and enforce process controls, decision gates, and approval flows to align with SEC change-control expectations
• Oversee compliance and audit activities by maintaining process evidence, SOP artifacts, and remediation tracking
• Track and report process-related issues, risks, and performance deficiencies on an agreed governance cadence
• Develop and maintain process documentation, including SOPs, runbooks/playbooks, workflow maps, and standards
• Define SLA/KPI measurement approaches and support dashboard-based performance reporting and recurring deliverables
• Use ticketing and operational data to perform root-cause analysis and drive lessons-learned updates to processes
• Ensure process and knowledge artifacts are version-controlled, accessible, and aligned with organizational standards
• Collaborate with SEC stakeholders, service owners, and technical teams to implement approved process improvements
• Lead change management activities, including communications, training, and adoption strategies for updated workflows
• Provide mentorship and quality oversight to junior process engineers and team members
• Present recommendations, progress, and improvement roadmaps to leadership and governance forums

Requirements:

• Citizenship/Work Authorization: Must meet contract requirements
• Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required)
• Education: Bachelors degree in a relevant field (e.g., Information Technology, Information Systems, Business, Engineering). Additional years of experience may be considered in lieu of degree
• 8 years of experience in business process analysis, design, and optimization within enterprise or federal IT environments
• Strong experience applying ITIL frameworks, process governance, and workflow automation practices
• Experience collaborating with business and technical stakeholders to translate requirements into technical and operational solutions
• Matrix-required: ITIL frameworks, process governance, and workflow automation practices
• Matrix-required: ServiceNow or similar IT Service Management (ITSM) platforms
• Operational context: Process modeling and documentation (SOPs, workflow maps, and standards)
• Operational context: Compliance support and audit-readiness process documentation
• Operational context: Performance analysis and reporting to drive continuous process improvement
• Experience supporting SEC or similarly regulated federal IT environments
• Hands-on experience optimizing ServiceNow workflows and platform governance controls
• Demonstrated success applying structured process-improvement methods to IT operations
• Experience operating within formal governance and change-control boards in multi-vendor environments
• Advanced process or ITSM certifications (e.g., ITIL 4 Managing Professional, ServiceNow implementation credential)
• ITIL 4 Foundation (or higher)
• ServiceNow Certified System Administrator