Business Process Analyst II – Intercompany Accounting

Role Overview

• Guide Shared-Service-Center team as the first escalation point and facilitate between team and affiliate partners to resolve issues impacting Intercompany operations
• Utilize the monthly Affiliate Statement Database and Aged Trial Balance Report to assess ongoing issues and coordinate follow-up efforts with related affiliates
• Review and approve month end reconciliations performed by Shared-Service-Center staff as part of the monthly affiliate Balance Notification and Confirmation process
• Act as the first escalation point for complex transactions beyond Shared Service Center capabilities
• Support the Team Lead in identifying and evaluating opportunities for automation, robotics, and artificial intelligence to enhance operational efficiency, quality, and timeliness
• Review regular operational reporting and Key Performance Indicators (“KPIs”) prepared by offshore staff, and act as a local Subject Matter Expert (“SME”) in case of issue escalation
• Identify, initiate and resolve billing disputes with affiliate entities
• Ensure affiliate dispute feedback is reviewed consistently and escalate appropriately
• Prepare analysis of dispute types and underlying reasons to assess potential system or process improvements
• Monitor SAP interfaces for errors related to inbound group and affiliate invoices
• Work with IT and SAP Support teams to resolve ongoing issues or system defects, as needed
• Assist in the creation and maintenance of invoice mapping documentation required by Basware to ensure correct interfacing of invoices to SAP/cbFC
• Submit and monitor tickets with service provider Basware, as necessary
• Collaborate with Finance Analytics and Business Solutions teams to develop new and enhance existing reports and transactions
• Ensure familiarity with relevant systems (cbFC, Paragon, TIC, Basware, OPEN, BancPay, SNOW) and understanding of interface landscape and data flow
• Help identify system break/fix issues as they arise and create ServiceNow tickets to drive changes and enhance systems with permanent fixes
• Support root cause analysis and deep dive into the errors with other Key Users and IT members
• Support User Acceptance Testing for system changes related to Intercompany Accounting
• Collaborate with upstream teams and IT on KPIs and metrics to keep the IC operations running within desired efficiency
• Support the research of relevant new finance operational policies and/or procedures
• Collaborate with business partners on process and/or system improvements, assist in the setting up of relevant systems specific to area
• Participate in implementing new business processes because of changes in business or operational requirements for specific area of responsibility
• Support cross-functional initiatives to integrate, automate, and optimize Intercompany Accounting processes with upstream and downstream business partners

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration or a related field
• 2–4 years of hands-on accounting or finance operations experience
• Strong understanding of accounting principles, including Accounts Payable and/or Receivable processes
• Ability to problem-solve, perform root cause analysis to define mitigating measures
• Excellent oral and written communication skills, clearly summarizing information for team and business partners, supported with data-driven analysis
• Cross-functional collaboration to drive results aligned with department strategy in a fast-paced environment
• Continuous improvement mindset
• Proficiency in SAP or similar ERP systems
• Strong Excel skills (pivot tables, VLOOKUP/XLOOKUP, data analysis)

Tech Stack

• ERP
• ServiceNow

Benefits

• annual bonus program
• 401k company contribution with company match up to 6 %
• non-elective company contribution of 3
• 7% depending on age
• starting at 4 weeks paid vacation
• 15 calendar holidays
• 8 weeks paid parental leave
• employee assistance program
• comprehensive healthcare plans and wellness programs
• onsite fitness (at some locations)
• tuition assistance
• volunteer paid time off
• short-term and long-term disability plans