Account Manager - Sales Ops

USA TODAY Co., Inc. is a diversified media company dedicated to empowering and enriching communities. The Account Manager will serve as the primary liaison between internal teams and clients, responsible for fulfilling advertising and marketing solutions while achieving revenue goals and ensuring superior customer relationship management.

Responsibilities:

• Partner with sales partners for pre-campaign and pre-proposal support, and post-sale fulfillment to ensure all customer needs are met
• Proactively partner with internal teams to ensure deliverables meet agreed upon specifications, deadlines, and standards
• Project manage client requests: including campaign details/objectives, ad copy and proofs, billing, as well as any other functions related to customer service or execution of marketing plans
• Consistently partner with sales to meet and exceed revenue goals and client expectations to grow account base
• Demonstrate a deep understanding of the marketplace, customers' business models and objectives, competitors, and print and digital offerings
• Develop a deep understanding of our product offerings, utilize sales tools, and articulate the value of our digital products to our clients
• Collaborating with sales on client business needs/potential client opportunities and new products/programs to better serve the client
• Work closely sales to facilitate proposals, correspondence, and resolution of customer’s issues
• Development of an understanding of our internal departments and systems to ensure we deliver the best customer experience
• Project manage account: orders, billing, campaigns etc
• Conduct QA on account/campaign set-up to ensure client requirements are met

Requirements:

• Bachelor's degree or an equivalent combination of education and experience
• Minimum 3-5 years Account Management, Customer Service or Sales experience, Project Managing Accounts; digital experience preferred
• Must be able to work with multiple internal teams with ease and provide exceptional customer service and be team oriented in nature
• Creative, flexible, and able to adapt to industry change
• Persuasive verbal and written communication skills, including solid proofing skills
• Strong organizational skills with proven ability to multi-task in a deadline-driven environment
• Demonstrated knowledge of digital media platforms
• Effective and creative problem solving and decision-making skills
• Must be proficient with Excel and PowerPoint; SalesForce.com or other CRM tool preferred
• Digital experience preferred