Experience Design Operations Manager

PanAgora Asset Management is committed to transforming financial lives through a flexible work environment. The Experience Design Operations Manager will lead complex programs and transformation initiatives to enhance customer experiences by improving delivery execution and operational efficiency across cross-functional teams.

Responsibilities:

• Lead enterprise-scale programs and transformation initiatives from planning through delivery
• Drive achievement of milestones, OKRs, and Plan of Record commitments across cross-functional teams
• Develop and maintain transformation roadmaps with clear dependencies, timelines, and success measures
• Partner with Product, Engineering, Design, Marketing, Operations, and PMO teams to align priorities and execution plans
• Facilitate governance activities including steering committees, executive reviews, and stage-gate meetings
• Monitor program health, delivery timelines, risks, and dependencies while supporting proactive issue resolution
• Identify and implement process improvements that enhance collaboration, delivery efficiency, and operational consistency
• Support adoption of Agile, hybrid, and waterfall delivery practices based on business and regulatory needs
• Prepare executive-level reporting and translate delivery insights into actionable recommendations
• Coach team members and cross-functional partners on delivery practices, stakeholder engagement, and program execution

Requirements:

• Bachelor's degree in Business Administration, Operations, Engineering, Information Systems, or related field; or equivalent experience
• 7+ years of project or program management experience in a matrixed, fast-paced, or regulated environment
• Experience managing cross-functional programs across Product, Engineering, Design, Marketing, or Operations teams
• Strong understanding of program governance, dependency management, and delivery planning
• Experience applying Agile, hybrid, or waterfall methodologies across complex initiatives
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and stakeholder partnership skills across all organizational levels
• Experience using project, portfolio, or workflow management tools such as Jira, Workfront, Figma, or similar platforms
• Ability to balance multiple priorities while supporting predictable delivery outcomes
• Experience preparing executive-ready updates, reporting, and presentations
• MBA or other advanced degree
• Financial services or highly regulated industry experience
• PMP, Agile, SAFe, or related program management certifications
• Experience supporting experience design, UX/UI, or customer experience organizations
• Background leading enterprise transformation or operational improvement initiatives
• Experience improving intake management, prioritization, or capacity planning processes
• Familiarity with PMO frameworks, delivery standards, and continuous improvement practices
• Experience translating complex delivery data into strategic recommendations
• Strong facilitation skills across executive and cross-functional stakeholder groups
• Ability to build collaborative partnerships that improve execution health and organizational alignment