Manage, develop, and hire (as needed) a team of KYC Operations Analysts, fostering high performance and operational rigor.
Set individual and team KPIs; provide regular reporting and insights on the health of KYC Operations.
Oversee the end-to-end KYC review process across all MoonPay products, ensuring quality, consistency, and compliance with regulatory requirements and internal policies.
Own QA frameworks for the KYC team; monitor output quality and implement corrective actions where needed.
Own and continuously improve KYC operational workflows, procedures, and documentation while translating compliance policy into clear, scalable operational processes.
Identify and propose improvements to tooling, workflows, and automation, partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handling time and improve the customer onboarding experience.
Drive strategic alignment across Compliance, Legal, Product, and Operations, actively influencing decisions on customer due diligence requirements, risk controls, and future-state onboarding experiences.
Act as the operational domain authority on KYC for the team and adjacent functions
the go-to person for process questions, customer escalations, and operational guidance.
Manage day-to-day operations with identity vendors, partnering with Product and Compliance on vendor KPI performance, workflow logic, change management & ongoing feedback.

Demonstrated experience managing or leading an operational team, with a track record of driving team performance.
5+ years of experience in KYC, AML, or financial crime operations within crypto, fintech, payments, or financial services.
Deep expertise in customer due diligence (CDD), enhanced due diligence (EDD), sanctions and PEP screening, customer risk assessments, and ongoing monitoring.
Strong process design skills
able to translate complex compliance requirements into clear, scalable operational workflows.
Data-driven decision-making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements.
Clear, direct written and verbal communication; able to engage effectively with senior stakeholders, external partners, and front-line analysts alike.
Experience working cross-functionally with Compliance, Legal, Product, and Engineering teams.

💰Competitive salary package
🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
🚀 Moonshot award. We honor exceptional impact
10 employees twice a year, each earning a $250,000 equity grant.
🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
🩺 Private Healthcare benefits: To protect you and your loved ones
🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
📚 Annual training budget: We support your training journey every step of the way
🪑 Home office setup allowance: Create the home office of your dreams
👛 Remote working allowance: Those working fully remotely get a little extra for utilities
💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
🚀 Working in a disruptive and fast-growing company where excellence is rewarded

Manager, KYC Operations

Key skills