Serve as the operational backbone of the Mid-Market business—owning day-to-day execution while acting as a strategic partner to the Sales Leaders.
Partner with Regional Directors and AVPs to strengthen forecasting, track team performance and productivity, and support ad-hoc reporting needs.
Proactively identify inefficiencies and translate them into actionable improvement initiatives.
Build and maintain sales KPIs; drive the rhythm of the business through weekly, monthly, and quarterly reporting.
Manage pipeline reviews, weekly forecasting, QBRs, and business intelligence workstreams; surface Salesforce feedback to improve scalability and reporting accuracy.
Own operational workstreams end-to-end, building and running AI-powered workflows that improve speed, accuracy, and scale across the business.
Support territory planning, account segmentation, and equitable AE territory design in partnership with sales leadership.
Enforce Salesforce data hygiene standards—ensuring account ownership, opportunity accuracy, and field-level consistency across the Mid-Market book of business.
Deliver sales operational training across Salesforce best practices, CPQ, ZoomInfo, Sales Navigator, and Outreach.
Serve as the cross-functional SME for escalations across quoting, pricing, deal management, tooling and sales process.
Champion the sales team cross-functionally partnering with Marketing, Finance Sales Ops, and IT to drive scalability and efficiency.

7+ years of experience in a Sales Operations, Sales Support, or Analyst role preferably in SaaS or Cybersecurity.
Must have knowledge and experience with complex dashboards & reports, custom report types, calculated fields, and an understanding of workflows.
The ability to own and manage projects in alignment with business needs.
Exceptional quantitative and MS Excel/Google Sheets skills (i.e. sumifs, index/match and vlookup, table formulas, pivot tables, etc.)
Background with Sales Systems, specifically Salesforce.com, but also Salesforce CPQ, ZoomInfo, Maps, Clearbit, UserGems, Sales Navigator, People.ai.
Strength in researching, understanding, distilling, and communicating complex business issues, ideas and analyzing business impact.
Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done.
Enjoys working with numbers, and taking an analytical approach to solving problems.

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Senior Field Operations Manager

Key skills