SPMO Project Manager

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The SPMO Project Manager will direct Project Management efforts to implement change efficiently, managing complex projects while leading the project team and ensuring successful planning, development, testing, and implementation.

Responsibilities:

• Provide project management expertise, which includes leading various highly complex projects
• Meet with business unit leadership and various stakeholders to review and determine project requirements, and necessary specifications, plans for testing, support, and training, and established timeline and budget
• Manage projects utilizing Velera project management standards; Manage utilizing Agile, Waterfall and other methodologies as required
• Coordinate completion of various integration elements of assigned projects, to include project plan development and execution, and overall change control; develop project plans to include full project scope/charter from initiation, work-breakdown structure, planning, definition, verification, and change control
• Ensure projects are completed within established time and budget schedules, including activity definition, activity sequencing, and activity duration estimations; ensure completion of resource planning, cost estimations, and cost budgeting and control; monitor and manage the critical path; manage scope, timeline, resources and financial aspect
• Ensure projects satisfy needs for which they were undertaken by including quality planning, assurance, and control; Ensure people chosen for project team are used most effectively through organizational planning, staff acquisition, and team development
• Provide proactive communication to project stakeholders related to projects, their risks, and steps being taken to mitigate these risks
• Partner with Team members to develop effective resolution to project issues; collect and monitor service performance rating on issue resolution to ensure compliance with set standards
• Monitor the progress of all change events and assist in the resolution of issues and delays impacting the successful conclusion of the project
• Monitor, control, update, and coordinate changes to existing programs and projects; Provide reports summarizing project status to project stakeholders; manage all project documentation including status reports, project charter/scope, risks, RACI, change request, project close, action items, issues list, lessons learned and health; maintain up-to-date project schedule and status using Velera approved tools; track defects and resolution through sprints or project phases
• Critique completed projects to determine variations from established processes and identify opportunities for process improvement
• Serve as project lead on projects with multiple project management staff
• Resolve issues arising from requests to change business specifications or defined tasks
• Perform other duties as assigned

Requirements:

• Bachelor's degree in Systems, Business Management, or equivalent combination of education and experience required
• Five (5) years related project management experience required
• Demonstrate behaviors based on Velera values: Excellence, Innovation, Leadership, Passion, Trust and Diversity, Equity, & Inclusion
• Experience with managing large scale technology projects (software/hardware)
• Ability to manage multiple assignments, work in fast-paced environment, and meet deadlines
• Excellent interpersonal skills, with ability to gain consensus through mediation, find innovative solutions to challenges, and identify issues and provide potential solutions
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids
• Possess strong leadership and problem-solving skills and have the ability to negotiate with and influence others across all organizational levels
• Demonstrate excellent analytical and quantitative skills
• Ability to exercise discretion and good judgment in making decisions
• Proficiency in project management, Microsoft Project, Visio, word processing, and spreadsheet computer software applications
• Ability to maintain composure and focus in difficult situations; effectively resolve conflicts and resolve issues without emotion
• Experience with project management methodologies including Agile and Waterfall
• Ability to travel as needed, less than 25%
• PMP certification preferred
• Experience in systems or financial services environment, card payments, banking, contact center, new product development, information technology or process re-engineering preferred